1. Overview
At Wanderlust Diaries India, we are committed to providing valuable travel diary guidance and resources. This Refund Policy outlines the terms and conditions for requesting refunds on our paid services and products.
2. Refund Eligibility
Digital Products and Courses
You may be eligible for a refund if:
- You request a refund within 30 days of purchase
- You have not completed more than 25% of the course content
- The product was not delivered due to technical issues on our end
- The product description was materially inaccurate
Consultation Services
Refunds for one-on-one consultations may be provided if:
- The consultation is cancelled by us with less than 24 hours notice
- Technical issues prevent the consultation from taking place
- The consultant fails to show up for the scheduled session
3. Non-Refundable Items
The following items are not eligible for refunds:
- Free resources, templates, and guides
- Services that have been fully completed
- Custom travel itinerary planning (once delivered)
- Physical products after they have been shipped
- Services cancelled by you with less than 24 hours notice
4. Refund Process
How to Request a Refund
- Contact us at refunds@wanderlustdiariesindia.com within the eligible timeframe
- Include your order number, purchase date, and reason for the refund request
- Provide any supporting documentation if applicable
- Allow 3-5 business days for our team to review your request
Required Information
When requesting a refund, please include:
- Full name and email address used for the purchase
- Order or transaction number
- Date of purchase
- Detailed explanation of the issue or reason for refund
- Screenshots or documentation supporting your claim (if applicable)
5. Refund Timeline
Once your refund request is approved:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
- Digital Wallets: 2-5 business days
Processing times may vary depending on your financial institution and location within India.
6. Partial Refunds
In certain circumstances, we may offer partial refunds:
- If you've accessed a significant portion of digital content
- For consultation services that were partially completed
- When technical issues caused minor disruptions but service was still delivered
- For group programs where some sessions were attended
7. Refund Alternatives
Instead of a monetary refund, we may offer:
- Service credits for future purchases
- Free access to alternative resources or courses
- Rescheduling of consultation services
- Extended access to digital products
8. Dispute Resolution
If you're not satisfied with our refund decision:
- Contact our customer service team for escalation
- Provide additional information or documentation
- Request mediation through your payment provider if applicable
- File a complaint with consumer protection authorities in India
9. Subscription Services
For any future subscription-based services:
- You can cancel your subscription at any time
- Refunds for unused portions may be provided at our discretion
- Annual subscriptions may be eligible for pro-rata refunds
- Cancelled subscriptions remain active until the end of the billing period
10. Force Majeure
Refunds may be automatically granted if services cannot be delivered due to:
- Natural disasters or extreme weather conditions
- Government restrictions or travel bans
- Technical failures beyond our control
- Other circumstances beyond our reasonable control
11. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Purchases made before changes will be subject to the policy in effect at the time of purchase.
12. Contact Information
For refund requests or questions about this policy:
- Email: refunds@wanderlustdiariesindia.com
- Response Time: Within 24-48 hours
- Business Hours: Monday-Friday, 9 AM - 6 PM IST
- Address: Mumbai, Maharashtra, India